training programs
Client Experience & engagement
- Program Overview
The Client Engagement and Experience training focuses on pivotal soft skills for behavioral change. This program emphasizes leveraging personal impact and influence to fortify connections, introducing the impactful 2R and 3C models for client-facing teams.
We explore strategies to enhance customer experience, foster relationships, and drive business growth. Participants delve into client engagement dynamics, including service and hospitality, learning innovative approaches to meet evolving needs and ensure satisfaction for sustained corporate success.
- Session Highlights
- Understanding Change
- The Role of Leadership in Change Management
- Developing a Change Management Strategy
- Communication and Change
- Building Change Capability
- Implementing Change
- Sustaining Change Management.
- Case Studies and Practical Application
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