training programs
Client Experience & engagement
- Program Overview
The Client Engagement and Experience training focuses on pivotal soft skills for behavioral change. This program emphasizes leveraging personal impact and influence to fortify connections, introducing the impactful 2R and 3C models for client-facing teams.
We explore strategies to enhance customer experience, foster relationships, and drive business growth. Participants delve into client engagement dynamics, including service and hospitality, learning innovative approaches to meet evolving needs and ensure satisfaction for sustained corporate success.
- Session Highlights
- Understanding Customer Experience in Practice
- Striving for a Growth Mindset and Continuous Improvement
- Optimizing the People Quotient to build high-performing teams
- Connecting Through Team Dynamics and Collaboration
- Harnessing Emotional Intelligence and Resilience for Self-Coaching in the Moment
- Practicing Active Listening as a Tool for Connection and Trust-Building
- The Continuum of Visual, Vocal, and Verbal Images to connect engage, and make an impact
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Measuring your organization’s customer-centricity can make or break your productivity and profitability. With our Client Experience Management & Engagement training, we use comprehensive CX tools combined with corporate image leadership and soft skills to transform interactions into lasting relationships.
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